Returns & Refunds Policy

Last updated: 10 September 2026

Return window

You may request a return within 30 days after delivery. The item must be unused, undamaged and in its original packaging. Proof of purchase is required.

How to request a return

Email info@geokhoonsingapore.com before sending anything. Include your order number and the reason for the return; include clear photographs if the item is damaged or incorrect. Approved returns must be sent to the address supplied by our support team. Products are fulfilled from China and the return destination may be in China.

We do not offer free returns. For a change-of-mind return, the customer pays the return shipping cost and is responsible for obtaining proof of postage. Do not return an item to the sender address on the parcel unless our support team confirms it.

Damaged, defective or incorrect items

Contact us as soon as possible after delivery. We will review the evidence and provide an appropriate replacement, refund or other remedy in accordance with applicable consumer law.

Refunds and cancellations

After an approved return is received and inspected, we will notify you of the outcome. Approved refunds are issued to the original payment method within 7 business days; your bank or payment provider may require additional time. Shipping charges are not refundable for change-of-mind returns.

We can only cancel an order before it has entered processing or dispatch. If it has already been dispatched, the return procedure above applies after delivery.