Returns & Refunds Policy

Last updated: August 14, 2026

At Geok Hoon Singapore, we aim to provide a transparent and smooth shopping experience for all customers. Please read our Refund & Return Policy carefully before making a purchase.

1. Return Period

We accept returns within 30 days after delivery of your order for change-of-mind returns.

Unfortunately, we are unable to process change-of-mind returns or refunds after this period.

2. Return Eligibility Conditions

To qualify for a change-of-mind return, all of the following conditions must be met:

2.1 Product Condition

Returned items must:

  • Be in their original condition;
  • Show no excessive signs of use;
  • Include all original packaging, tags, accessories, and components.

2.2 Hygiene Products

Items related to hygiene or personal use must be returned clean and unused where applicable.

2.3 Damaged or Defective Items

If your item arrives damaged or defective, please report it to us within 48 hours of delivery so we can resolve it quickly.

For manufacturing defects that appear later, please see Section 11 below, in line with your rights under the Consumer Protection (Fair Trading) Act of Singapore.

2.4 Right to Refuse Returns

We reserve the right to refuse returns if:

  • the item has been used improperly;
  • the product is damaged due to customer misuse;
  • original packaging or components are missing;
  • the return does not meet the conditions outlined in this policy.

3. How to Request a Return

To start a return request, please contact us at:
info@geokhoonsingapore.com

Subject line: Return Request

Your email must include:

  • Order number;
  • Full name;
  • Shipping address;
  • Reason for return;
  • Photos of the product (if damaged or defective).

4. Return Approval Process

Once your request is reviewed, our support team will provide:

  • Return confirmation;
  • Detailed return instructions;
  • The correct return address.

⚠️ Please do not send any items back without prior approval from our support team.

5. Return Shipping Costs

5.1 Customer Responsibility

Customers are responsible for all return shipping costs, except where the return is due to our error (e.g. wrong or defective item).

5.2 Return Center

Returns are processed through our designated logistics center.

5.3 Recommended Shipping Method

We strongly recommend using a tracked shipping service, as we are not responsible for lost or missing return parcels.

6. Inspection & Processing

Once the returned item is received:

  1. The product will be inspected;
  2. Eligibility requirements will be verified;
  3. The return will either be approved or rejected.

Approved returns are usually processed within 7 business days after receiving the returned item.

7. Refunds

7.1 Refund Processing Time

Approved refunds are processed within 14 business days after approval.

7.2 Refund Method

Refunds will be issued to the original payment method used for the purchase.

7.3 What Is Refundable

Refunds include:

  • The value of approved returned products.

Refunds do not include:

  • Original shipping fees;
  • Return shipping costs;
  • Additional premium shipping charges;
  • Damage caused by improper use.

8. Orders in Processing or Transit

Orders are processed automatically after payment confirmation.

For this reason:

  • cancellations after processing may not be possible;
  • if the order has already been shipped, customers must wait for delivery and then request a return.

9. Non-Returnable Items

We do not accept returns for:

  • Personalized or custom-made products;
  • Used hygiene or intimate items;
  • Products damaged through misuse;
  • Incomplete returns;
  • Final sale items where stated.

10. Damaged, Defective, or Incorrect Orders

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery.

Your request must include:

  • A description of the issue;
  • Clear photos showing the problem.

For manufacturing defects discovered after this period, customers in Singapore may be entitled to repair, replacement, or refund under the Consumer Protection (Fair Trading) Act, for up to 6 months from the date of delivery, unless we can show the defect did not exist at the time of delivery.

11. Contact Information

For any questions regarding returns or refunds, please contact us:
Email: info@geokhoonsingapore.com